Shipping policy
Last updated: 27 October 2026
From our door to yours. Here is how dispatch, delivery and tracking work.
Delivery within India
We ship to serviceable locations in India using courier partners selected for your order and destination, including Delhivery. Availability depends on your delivery PIN code.
Shipping charges
- Standard delivery: ₹80.
- Free standard delivery on orders above ₹800 after discounts, excluding shipping charges. An order total of exactly ₹800 does not qualify.
- Express delivery: ₹130 where this option is offered at checkout.
Available delivery options and the final shipping charge are shown at checkout before payment. Express delivery does not shorten a product's stated processing or preorder period.
Processing and dispatch
Ready-to-ship orders usually take 1–4 working days to process. Processing time is separate from courier transit time. Working days exclude Sundays and public holidays.
For preorders or products with a specific dispatch notice, the date or window shown on the product page applies instead. Please read any product-specific notice before ordering. Contact us if you need to check the dispatch timing of an order containing a preorder item.
Transit and delivery estimates
After dispatch, delivery usually takes 2–7 days, depending on your address and the courier service. Estimates are not guarantees. Remote locations, holidays, weather and courier disruptions can affect delivery. We will communicate significant delays when we become aware of them.
Any delivery estimate shown on a product page is a guide, not a live courier serviceability check or a guaranteed delivery date. Your rights under applicable consumer law remain unchanged if an order is not delivered as agreed.
Track your order
Once your order is shipped, tracking information will be sent to the email address or phone number supplied with the order. Use that link to check courier updates. If you have not received it, email us with your order number.
Address changes and unsuccessful delivery
Please check your delivery address and phone number before placing an order. Contact us promptly if a correction is needed; changes may not be possible after dispatch.
If a parcel is returned because of an incorrect address or an unsuccessful delivery attempt, contact us to arrange the next step. Any applicable re-shipping charge will be explained before you agree to it. A delivery failure caused by our error does not remove your legal rights.
Damaged, wrong or missing items
Please keep the packaging and contact us as soon as reasonably possible. Photos and a complete uncut unboxing video, if available, help us investigate. See our Returns & refunds policy for the support process.
Customer care and complaints
Email spoiledduckie@gmail.com with your order number and the details of your concern. Please keep the order number and our reply so we can follow up on the same case.
We acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, in line with applicable law. This does not restrict your right to approach a consumer authority or use another remedy available under law.