Terms of service
Last updated: 27 October 2026
The terms for browsing and shopping with Spoiled Duckie.
Who we are
This store is operated under the legal and trade name spoiled duckie. In these terms, “we”, “us” and “our” mean spoiled duckie. Our online store is powered by Shopify.
- Legal Name
- spoiled duckie
- Trade Name
- spoiled duckie
- GSTIN
- 09KZRPK0792K1ZD
- Address
- GROUND FLOOR H.NO-79 SECTOR-14 Raj Nagar Ghaziabad
- spoiledduckie@gmail.com
Using this website
By using the website or placing an order, you agree to these terms and the policies linked below. You must be legally able to enter into a contract to place an order, or act with the involvement of a parent or legal guardian where permitted by law.
Please provide accurate order and contact details, keep account access secure and use the website lawfully. Do not attempt to interfere with the store, gain unauthorised access, submit fraudulent information or misuse someone else's personal information.
Products, prices and availability
Read the description, dimensions, materials, care instructions and product-specific dispatch notices before ordering. Product images show the item as accurately as reasonably possible; screens and lighting can affect how colours appear. This does not excuse a product that is materially different from its description.
Prices are shown in Indian rupees unless stated otherwise. Product availability, eligible discounts, applicable taxes and delivery charges are shown during checkout before payment. Offers apply only when their stated conditions are met. A later price change does not change an accepted order's agreed price.
Orders and payment
Use the payment options available at checkout. An order acknowledgement confirms that we have received your request. If a stock, pricing, payment or fulfilment issue prevents us from completing it, we will contact you. If we cancel an order we cannot fulfil, any amount paid for that order will be refunded.
For a suspected duplicate or incorrect payment, contact us with the order or transaction reference. Do not send full payment-card numbers, passwords or OTPs to customer support.
Shipping, preorders and delivery
Our Shipping & delivery policy explains charges, processing, delivery estimates and tracking. A product's stated preorder or dispatch notice takes priority over the ordinary processing estimate. Courier estimates are not guaranteed delivery dates and do not remove statutory remedies for a failure to deliver as agreed.
Cancellations, returns and refunds
Our Returns & refunds policy forms part of these terms. We do not offer routine change-of-mind returns or cancellation after payment unless stated otherwise, but this does not affect any cancellation, return, replacement or refund required by law.
Website content and customer submissions
Our branding, original images and website content belong to us or their respective rights holders. Please do not reproduce them for commercial use without permission.
If you submit a review or other public content, it must be truthful, lawful and something you are entitled to share. Do not include another person's private information. We may moderate unlawful, abusive, misleading or irrelevant submissions.
Privacy and third-party services
Our Privacy policy explains how personal information is handled. Some services and links are operated by third parties, including Shopify, payment providers and couriers; their own terms and privacy notices may also apply to their services.
Responsibility and consumer rights
We take reasonable care to keep this website and its information accurate and available. We cannot guarantee uninterrupted access, but remain responsible for our obligations under applicable law. Nothing in these terms excludes liability or any consumer right that cannot lawfully be excluded.
These terms are governed by the laws of India, subject to any mandatory protections that apply to you. They do not prevent you from seeking relief from a competent consumer forum or other authority.
Changes to these terms
We may update these terms for future use of the website. The updated date will appear on this page. Changes will not retrospectively remove rights relating to an order already placed.
Customer care and complaints
Email spoiledduckie@gmail.com with your order number and the details of your concern. Please keep the order number and our reply so we can follow up on the same case.
We acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, in line with applicable law. This does not restrict your right to approach a consumer authority or use another remedy available under law.